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Turkish Airlines flight delayed or cancelled? What you can claim

Turkish Airlines is based in Turkey. Under SHY-YOLCU, a long delay, a late cancellation or being bumped on Turkish Airlines can be worth up to €600 per passenger.

Which rules cover Turkish Airlines

  • EU261€250–€600

    Turkish Airlines flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Turkish Airlines is not an EU airline.

  • UK261£220–£520

    Turkish Airlines flights that leave the UK (not its flights into the UK).

  • APPRCA$400–1,000

    Turkish Airlines flights to, from or within Canada.

  • SHY-YOLCU€250–€600

    All Turkish Airlines flights that leave Turkey, and all Turkish Airlines flights into Turkey.

  • US DOT rulesRefund

    Turkish Airlines flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.

Amounts are per passenger and depend on the flight distance (in Canada, on how late you arrived).

Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.

Turkish Airlines routes on this site

Routes where we found nonstop Turkish Airlines fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.

How to claim from Turkish Airlines

Contact the airline first; if that fails, complain to Turkey’s Directorate General of Civil Aviation (SHGM).

Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.

Check my Turkish Airlines flight with AirHelp Or try Compensair

For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.