Which rules cover United Airlines
- EU261€250–€600
United Airlines flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because United Airlines is not an EU airline.
- UK261£220–£520
United Airlines flights that leave the UK (not its flights into the UK).
- APPRCA$400–1,000
United Airlines flights to, from or within Canada.
- US DOT rulesRefund
United Airlines flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.
Amounts are per passenger and depend on the flight distance (in Canada, on how late you arrived).
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
United Airlines routes on this site
Routes where we found nonstop United Airlines fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.
How to claim from United Airlines
Ask the airline for a refund to your original form of payment. If it refuses, file a complaint with the US Department of Transportation.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.