Which rules cover Lufthansa
- EU261€250–€600
All Lufthansa flights that leave the EU, Iceland, Norway or Switzerland, and all Lufthansa flights that arrive there from elsewhere.
- UK261£220–£520
All Lufthansa flights that leave the UK, and all Lufthansa flights into the UK.
- APPRCA$400–1,000
Lufthansa flights to, from or within Canada.
- SHY-YOLCU€250–€600
Lufthansa flights that leave Turkey.
Amounts are per passenger and depend on the flight distance (in Canada, on how late you arrived).
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
Lufthansa routes on this site
Routes where we found nonstop Lufthansa fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.
How to claim from Lufthansa
Write to the airline with your booking reference, flight number and date and ask for compensation under Article 7 of Regulation 261/2004. If they refuse or don’t answer within about six weeks, complain to the national enforcement body of the country you flew from, or use a claim service.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.