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jetBlue flight delayed or cancelled? What you can claim

jetBlue is based in the United States. Under EU261, a long delay, a late cancellation or being bumped on jetBlue can be worth up to €600 per passenger.

Which rules cover jetBlue

  • EU261€250–€600

    jetBlue flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because jetBlue is not an EU airline.

  • UK261£220–£520

    jetBlue flights that leave the UK (not its flights into the UK).

  • US DOT rulesRefund

    jetBlue flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.

Amounts are per passenger and depend on the flight distance.

Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.

jetBlue routes on this site

Routes where we found nonstop jetBlue fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.

How to claim from jetBlue

Ask the airline for a refund to your original form of payment. If it refuses, file a complaint with the US Department of Transportation.

Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.

Check my jetBlue flight with AirHelp Or try Compensair

For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.