Which rules cover Frontier Airlines
- EU261€250–€600
Frontier Airlines flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Frontier Airlines is not an EU airline.
- UK261£220–£520
Frontier Airlines flights that leave the UK (not its flights into the UK).
- US DOT rulesRefund
Frontier Airlines flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.
Amounts are per passenger and depend on the flight distance.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
How to claim from Frontier Airlines
Ask the airline for a refund to your original form of payment. If it refuses, file a complaint with the US Department of Transportation.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
The claim services we work with take EU and UK cases; on this airline’s routes here you claim from the airline directly, which is free.