Which rules cover easyJet
- EU261€250–€600
easyJet flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because easyJet is not an EU airline.
- UK261£220–£520
All easyJet flights that leave the UK, all its flights into the UK, and its flights into the EU.
- SHY-YOLCU€250–€600
easyJet flights that leave Turkey.
Amounts are per passenger and depend on the flight distance.
easyJet also flies under EC (Austria) and DS (Switzerland). Flights operated under EC and DS count as EU airline flights, so EU261 also covers them into the EU. The operating airline is on your booking.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
easyJet routes on this site
Routes where we found nonstop easyJet fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.
How to claim from easyJet
Claim from the airline first. If it rejects the claim or doesn’t answer within eight weeks, go to the airline’s approved dispute resolution scheme, or to the CAA’s Passenger Advice and Complaints Team if the airline isn’t a member.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.