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Norwegian Air Shuttle flight delayed or cancelled? What you can claim

Norwegian Air Shuttle is an airline from Norway. Under EU261, a long delay, a late cancellation or being bumped on Norwegian Air Shuttle can be worth up to €400 per passenger.

Which rules cover Norwegian Air Shuttle

  • EU261€250–€600

    All Norwegian Air Shuttle flights that leave the EU, Iceland, Norway or Switzerland, and all Norwegian Air Shuttle flights that arrive there from elsewhere.

  • UK261£220–£520

    All Norwegian Air Shuttle flights that leave the UK, and all Norwegian Air Shuttle flights into the UK.

Amounts are per passenger and depend on the flight distance.

Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.

Norwegian Air Shuttle routes on this site

Routes where we found nonstop Norwegian Air Shuttle fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.

How to claim from Norwegian Air Shuttle

Write to the airline with your booking reference, flight number and date and ask for compensation under Article 7 of Regulation 261/2004. If they refuse or don’t answer within about six weeks, complain to the national enforcement body of the country you flew from, or use a claim service.

Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.

Check my Norwegian Air Shuttle flight with AirHelp Or try Compensair

For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.