Which rules cover Air India
- EU261€250–€600
Air India flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Air India is not an EU airline.
- UK261£220–£520
Air India flights that leave the UK (not its flights into the UK).
- DGCA CARINR 5,000–10,000
Air India flights within India: compensation for late cancellations, not for delays.
Amounts are per passenger and depend on the flight distance.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
How to claim from Air India
Contact the airline; if it doesn’t resolve the issue, file a grievance on the AirSewa portal.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.