Which rules cover Azul Airlines
- EU261€250–€600
Azul Airlines flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Azul Airlines is not an EU airline.
- UK261£220–£520
Azul Airlines flights that leave the UK (not its flights into the UK).
- US DOT rulesRefund
Azul Airlines flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.
- ANAC 400Assistance
Azul Airlines flights in, to or from Brazil: assistance from 1 hour of delay; damages through the courts.
Amounts are per passenger and depend on the flight distance.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
Azul Airlines routes on this site
Routes where we found nonstop Azul Airlines fares this week, and what a long delay or a late cancellation caused by the airline pays per passenger.
How to claim from Azul Airlines
Contact the airline, then use consumidor.gov.br; damages beyond assistance are claimed in court.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.