Which rules cover Air India Express
- EU261€250–€600
Air India Express flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Air India Express is not an EU airline.
- UK261£220–£520
Air India Express flights that leave the UK (not its flights into the UK).
- DGCA CARINR 5,000–10,000
Air India Express flights within India: compensation for late cancellations, not for delays.
Amounts are per passenger and depend on the flight distance.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
How to claim from Air India Express
Contact the airline; if it doesn’t resolve the issue, file a grievance on the AirSewa portal.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
The claim services we work with take EU and UK cases; on this airline’s routes here you claim from the airline directly, which is free.