Which rules cover Aeromexico
- EU261€250–€600
Aeromexico flights that leave the EU, Iceland, Norway or Switzerland. Its flights into the EU from elsewhere are not covered, because Aeromexico is not an EU airline.
- UK261£220–£520
Aeromexico flights that leave the UK (not its flights into the UK).
- US DOT rulesRefund
Aeromexico flights to, from or within the US: a cash refund if the flight is cancelled or changed a lot and you don’t travel. No cash for delays.
- ANAC 400Assistance
Aeromexico flights in, to or from Brazil: assistance from 1 hour of delay; damages through the courts.
Amounts are per passenger and depend on the flight distance.
Not owed when the cause was outside the airline’s control: bad weather, air traffic control, security, strikes by airport staff. Technical faults and the airline’s own staff usually are its responsibility.
How to claim from Aeromexico
Write to the airline with your booking reference, flight number and date and ask for compensation under Article 7 of Regulation 261/2004. If they refuse or don’t answer within about six weeks, complain to the national enforcement body of the country you flew from, or use a claim service.
Keep your booking reference, boarding pass and receipts for meals, hotels or taxis while you waited. Every passenger on the booking, children with a seat included, can claim the full amount.
For EU261 and UK261 cases. No win, no fee: AirHelp keeps 35% of the payout (VAT included), plus 15% if the case goes to court; Compensair keeps 30%, plus 10% if extra legal costs arise. Claiming directly from the airline is free.